Expert-built simulation
Customer Support —
Inbox Simulation
Customer success & support roles · a written scenario response, scored on judgement and writing
- Duration
- 40 min
- Difficulty
- Intermediate
- Format
- Written response
- Credential
- 24 months
The scenario
You join the support desk of a mid-size logistics company at 09:00 on a busy Monday. Seven messages wait. Two matter more than the rest — figuring out which is part of the assessment. You will prioritise the queue, write two full replies, and decide when to escalate.
7 messages · 2 replies required
40:00
- UrgentRE: SLA breach — Van Dijk Foods“Third delay this month. Our production line stopped…”09:12
- PricingVolume discount request — Q4“We’re planning 40% more shipments next quarter…”09:31
- Waiting 2dDelayed container MSKU-884“Any update? Our client is asking daily…”Fri
How it's scored
This weighting reflects our intended rubric. Roadmap: automated scoring against it isn't live yet — today your replies are saved exactly as written, as a real work sample.